Hi,
We are getting a lot of 32054 erros on our Lync FE. We have Lync 2013 on-prem and Office365 Exchange online.
The error is pointing at Autodiscovery, but we can't figure out whats wrong
Storage Service had an EWS Autodiscovery failure.
ExchangeAutodiscoverException: code=ErrorEwsAutodiscover, reason=GetUserSettings failed, smtpAddress=user@domain.se, Autodiscover Uri=https://domain.net/autodiscover/autodiscover.svc, Autodiscover WebProxy=<NULL> ---> Microsoft.Exchange.WebServices.Data.AutodiscoverLocalException: The Autodiscover service couldn't be located.
at Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverService.GetSettings[TGetSettingsResponseCollection,TSettingName](List`1 identities, List`1 settings, Nullable`1 requestedVersion, GetSettingsMethod`2 getSettingsMethod, Func`1 getDomainMethod)
at Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverService.GetUserSettings(List`1 smtpAddresses, List`1 settings)
at Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverService.InternalGetSoapUserSettings(String smtpAddress, List`1 requestedSettings)
at Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverService.GetUserSettings(String userSmtpAddress, UserSettingName[] userSettingNames)
at Microsoft.Rtc.Internal.Storage.Exchange.ExchangeContext.SendGetUserSettingsRequest(StoreContext ctx, String smtpAddress)
--- End of inner exception stack trace ---
at Microsoft.Rtc.Internal.Storage.Exchange.ExchangeContext.SendGetUserSettingsRequest(StoreContext ctx, String smtpAddress)
at Microsoft.Rtc.Internal.Storage.Exchange.ExchangeContext.GetUserEwsSettings(StoreContext ctx, String smtpAddress, CacheMode cacheMode)
Cause: Autodiscovery Uri was not correctly configured or unreachable, that there is a problem with the Proxy, or other errors.
Resolution:
Check event details. Check autodiscovery Uri is properly configured and reachable. Check that proxy setting is properly configured and reachable. Validate Lync to Exchange Autodiscovery configuration by following the trouble shooting guide. If problem persists, notify your organization's support team with the event details.
With the following command:
Test-CsExStorageConnectivity user@domain.se -Verbose
I get:
2015-03-05 15:43:08.554 Autodiscover.EWSMA trace, type=AutodiscoverResponse, message=<Trace Tag="AutodiscoverResponse"
Tid="61" Time="2015-03-05 15:43:08Z">
Autodiscover service returned redirection email address 'user@domain.mail.onmicrosoft.com'.
</Trace>
2015-03-05 15:43:08.554 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:08Z">
Starting SCP lookup for domainName='domain.mail.onmicrosoft.com', root path=''
</Trace>
2015-03-05 15:43:08.561 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:08Z">
Searching for SCP entries in LDAP://CN=Configuration,DC=domain,DC=local
</Trace>
2015-03-05 15:43:08.564 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:08Z">
Scanning for SCP pointers Domain=domain.mail.onmicrosoft.com
</Trace>
2015-03-05 15:43:08.568 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:08Z">
No SCP pointers found for 'Domain=domain.mail.onmicrosoft.com' in
configPath='CN=Configuration,DC=domain,DC=local'
</Trace>
2015-03-05 15:43:08.583 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:08Z">
Scanning for SCP urls for the current computer Site=Site
</Trace>
2015-03-05 15:43:08.584 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:08Z">
Determining which endpoints are enabled for host domain.mail.onmicrosoft.com
</Trace>
2015-03-05 15:43:08.584 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:08Z">
Request error: The remote name could not be resolved: 'domain.mail.onmicrosoft.com'
</Trace>
2015-03-05 15:43:08.584 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:08Z">
No Autodiscover endpoints are available for host domain.mail.onmicrosoft.com
</Trace>
2015-03-05 15:43:08.584 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:08Z">
Determining which endpoints are enabled for host autodiscover.domain.mail.onmicrosoft.com
</Trace>
2015-03-05 15:43:14.063 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:14Z">
Request error: Unable to connect to the remote server
</Trace>
2015-03-05 15:43:14.063 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:14Z">
No Autodiscover endpoints are available for host autodiscover.domain.mail.onmicrosoft.com
</Trace>
2015-03-05 15:43:14.063 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:14Z">
Trying to get Autodiscover redirection URL from
http://autodiscover.domain.mail.onmicrosoft.com/autodiscover/autodiscover.xml.
</Trace>
2015-03-05 15:43:14.122 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:14Z">
Redirection URL found: 'https://autodiscover-s.outlook.com/autodiscover/autodiscover.xml'
</Trace>
2015-03-05 15:43:14.122 Autodiscover.Validate Redirection Url,
redirectionUrl=https://autodiscover-s.outlook.com/autodiscover/autodiscover.xml, redirectAllowed=False, reason=no
match
2015-03-05 15:43:14.122 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:14Z">
Trying to get Autodiscover host from DNS SRV record for domain.mail.onmicrosoft.com.
</Trace>
2015-03-05 15:43:14.122 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:14Z">
DnsQuery returned error error 'DNS name does not exist' error code 0x0000232B.
</Trace>
2015-03-05 15:43:14.122 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:14Z">
No appropriate SRV record was found.
</Trace>
2015-03-05 15:43:14.122 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:14Z">
No matching Autodiscover DNS SRV records were found.
</Trace>
2015-03-05 15:43:14.122 Autodiscover, received GetUserSettings response, duration Ms=5600, response=<NULL>
VERBOSE: Unhandled response Microsoft.Rtc.Internal.Storage.StoreResponse.
VERBOSE: Is command successful: False.
Test failed.
Why is it trying with "Trying to get Autodiscover host from DNS SRV record for domain.mail.onmicrosoft.com."?
We are getting a lot of 32054 erros on our Lync FE. We have Lync 2013 on-prem and Office365 Exchange online.
The error is pointing at Autodiscovery, but we can't figure out whats wrong
Storage Service had an EWS Autodiscovery failure.
ExchangeAutodiscoverException: code=ErrorEwsAutodiscover, reason=GetUserSettings failed, smtpAddress=user@domain.se, Autodiscover Uri=https://domain.net/autodiscover/autodiscover.svc, Autodiscover WebProxy=<NULL> ---> Microsoft.Exchange.WebServices.Data.AutodiscoverLocalException: The Autodiscover service couldn't be located.
at Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverService.GetSettings[TGetSettingsResponseCollection,TSettingName](List`1 identities, List`1 settings, Nullable`1 requestedVersion, GetSettingsMethod`2 getSettingsMethod, Func`1 getDomainMethod)
at Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverService.GetUserSettings(List`1 smtpAddresses, List`1 settings)
at Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverService.InternalGetSoapUserSettings(String smtpAddress, List`1 requestedSettings)
at Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverService.GetUserSettings(String userSmtpAddress, UserSettingName[] userSettingNames)
at Microsoft.Rtc.Internal.Storage.Exchange.ExchangeContext.SendGetUserSettingsRequest(StoreContext ctx, String smtpAddress)
--- End of inner exception stack trace ---
at Microsoft.Rtc.Internal.Storage.Exchange.ExchangeContext.SendGetUserSettingsRequest(StoreContext ctx, String smtpAddress)
at Microsoft.Rtc.Internal.Storage.Exchange.ExchangeContext.GetUserEwsSettings(StoreContext ctx, String smtpAddress, CacheMode cacheMode)
Cause: Autodiscovery Uri was not correctly configured or unreachable, that there is a problem with the Proxy, or other errors.
Resolution:
Check event details. Check autodiscovery Uri is properly configured and reachable. Check that proxy setting is properly configured and reachable. Validate Lync to Exchange Autodiscovery configuration by following the trouble shooting guide. If problem persists, notify your organization's support team with the event details.
With the following command:
Test-CsExStorageConnectivity user@domain.se -Verbose
I get:
2015-03-05 15:43:08.554 Autodiscover.EWSMA trace, type=AutodiscoverResponse, message=<Trace Tag="AutodiscoverResponse"
Tid="61" Time="2015-03-05 15:43:08Z">
Autodiscover service returned redirection email address 'user@domain.mail.onmicrosoft.com'.
</Trace>
2015-03-05 15:43:08.554 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:08Z">
Starting SCP lookup for domainName='domain.mail.onmicrosoft.com', root path=''
</Trace>
2015-03-05 15:43:08.561 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:08Z">
Searching for SCP entries in LDAP://CN=Configuration,DC=domain,DC=local
</Trace>
2015-03-05 15:43:08.564 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:08Z">
Scanning for SCP pointers Domain=domain.mail.onmicrosoft.com
</Trace>
2015-03-05 15:43:08.568 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:08Z">
No SCP pointers found for 'Domain=domain.mail.onmicrosoft.com' in
configPath='CN=Configuration,DC=domain,DC=local'
</Trace>
2015-03-05 15:43:08.583 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:08Z">
Scanning for SCP urls for the current computer Site=Site
</Trace>
2015-03-05 15:43:08.584 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:08Z">
Determining which endpoints are enabled for host domain.mail.onmicrosoft.com
</Trace>
2015-03-05 15:43:08.584 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:08Z">
Request error: The remote name could not be resolved: 'domain.mail.onmicrosoft.com'
</Trace>
2015-03-05 15:43:08.584 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:08Z">
No Autodiscover endpoints are available for host domain.mail.onmicrosoft.com
</Trace>
2015-03-05 15:43:08.584 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:08Z">
Determining which endpoints are enabled for host autodiscover.domain.mail.onmicrosoft.com
</Trace>
2015-03-05 15:43:14.063 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:14Z">
Request error: Unable to connect to the remote server
</Trace>
2015-03-05 15:43:14.063 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:14Z">
No Autodiscover endpoints are available for host autodiscover.domain.mail.onmicrosoft.com
</Trace>
2015-03-05 15:43:14.063 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:14Z">
Trying to get Autodiscover redirection URL from
http://autodiscover.domain.mail.onmicrosoft.com/autodiscover/autodiscover.xml.
</Trace>
2015-03-05 15:43:14.122 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:14Z">
Redirection URL found: 'https://autodiscover-s.outlook.com/autodiscover/autodiscover.xml'
</Trace>
2015-03-05 15:43:14.122 Autodiscover.Validate Redirection Url,
redirectionUrl=https://autodiscover-s.outlook.com/autodiscover/autodiscover.xml, redirectAllowed=False, reason=no
match
2015-03-05 15:43:14.122 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:14Z">
Trying to get Autodiscover host from DNS SRV record for domain.mail.onmicrosoft.com.
</Trace>
2015-03-05 15:43:14.122 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:14Z">
DnsQuery returned error error 'DNS name does not exist' error code 0x0000232B.
</Trace>
2015-03-05 15:43:14.122 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:14Z">
No appropriate SRV record was found.
</Trace>
2015-03-05 15:43:14.122 Autodiscover.EWSMA trace, type=AutodiscoverConfiguration, message=<Trace
Tag="AutodiscoverConfiguration" Tid="61" Time="2015-03-05 15:43:14Z">
No matching Autodiscover DNS SRV records were found.
</Trace>
2015-03-05 15:43:14.122 Autodiscover, received GetUserSettings response, duration Ms=5600, response=<NULL>
VERBOSE: Unhandled response Microsoft.Rtc.Internal.Storage.StoreResponse.
VERBOSE: Is command successful: False.
Test failed.
Why is it trying with "Trying to get Autodiscover host from DNS SRV record for domain.mail.onmicrosoft.com."?