Hi,
I just saw that my Skype for Business server is not able to insert any data into QoE database.
I see the following in event log: (This log appeared right after upgrading to Skype4B)
Failed to insert QoE to back-end due to unexpected error.
Component: QoE Adaptor
Error: System.IO.InvalidDataException: Invalid input. MediaLine is null.
at Microsoft.Rtc.Server.UdcAdapters.QoE.PackReport.Pack(VQReportEventType report, LyncMessageDetails msgDetails, DBQoEReport dbReport)
at Microsoft.Rtc.Server.UdcAdapters.QoE.QoEProcessor.ProcessQoEReport(ContentChunk content, LyncMessageDetails msgDetails)
at Microsoft.Rtc.Server.UdcAdapters.QoE.QoEProcessor.ChooseMessageProcessor(LyncMessageDetails msgDetails)
at Microsoft.Rtc.Server.UdcAdapters.QoE.QoEProcessor.ProcessQueueItems(LyssQueueItem queueItem)
Cause: an unexpected condition has resulted in the error.
Resolution:
Verify the back-end is up and this Skype for Business Server has connectivity to it. If the problem persists, notify your organization's support team with the relevant details.
Any idea what would be causing this?
Also, does anyone know which service is responsible for insertion of data into QoE databases? perhaps a restart of that service might work.
Update: The error has been appearing in Lync event logs for 6 days, only today the server actually failed to update the database.
After a reboot of the front end, it is able to insert the records again, but I still see the errors popping up. I guess it will be a matter of time before it actually fails to insert the records.
