Hi All,

I have just upgraded Lync server 2013 to Skype for Business 2015 and now when trying to dial response groups through my UM auto attendant they fail with "The call cannot be transferred, returning to the main menu... The call cannot be transferred, returning to the main menu" and then the phone call cuts out.

Calls to the response groups directly from an internal phone work fine. It's just when trying to call from outside.

Where can i start to troubleshoot this?

Many thanks,
Seb

EDIT:

It seems like it's not able to recognise the extension, if i dial an extension that i know doesnt exist (like 9999) i get the same error in the logs.

If i dial 5052 i get straight through to a person, but if i dial 5050 which is set up as a response group it fails.

EDIT 2:

I have checked that the cert assigned to UM and UMCallRouter has the correct subject name.

I have also checked that refer support is set to none.

Users connect to Lync internaly, externaly and using VPN.

So I need to buy one cert for external connections and another for internal. VPN users work with internal certificates and get errors on thier home workstations untill internal ca cert is installed.

And I can't use one certificate for both because Lync does not allow it.

Why MS can not normaly support wildcard certs? When Exchange can work with them (not without errors) Lync makes me buy tons of different certs... These tricks with dozens of DNS names, certs and ip addressess for Lync is not a good idia.

Hello,

I've been suggested to post this question here in Lync forums, so here it goes:

I'm hoping someone can shed a light here with a problem we're having with the Lync VDI Plugin. A Lync client 2013 installed on a RD Session Host won't pair with the Lync VDI plugin installed on a Windows 7 local PC.

We have deployed a Session Virtualization scenario on the following Servers:

- RD Session Host (Windows Server 2012): this is a virtual Hyper-V machine where we have installed Office 2013 and Lync client 2013 - 32 bits. The Lync client version is 15.0.4420.1017.
- RD Connection Broker (Windows Server 2012): virtual Hyper-V machine
- RD Web Access (Windows Server 2012): virtual Hyper-V machine

Also:
- We have Lync Server 2013 on another Server.
- We have User Profile Disk enabled.

The description for our local PC is:

- Windows 7 SP1 32 bits
- Office 2010 32 bits (Lync Client 2010 was uninstalled)
- Lync VDI Plugin 32 bits: We deployed it following every step detailed here
- Polycom CX300 USB phone
- RDP 8.0 Update: Every prerequisite for the Lync VDI Plugin was installed, applied and double checked, as mentioned here. This means we installed the DTLS udpate, the RDP 8.0 update, we enabled RDP 8.0 on the Local Group Policy Editor, and verified it with connection quality button. We also have ensured that EnableMediaRedirection is set to TRUE for all VDI users on our Lync 2013 Server.


THE PROBLEM: When the user access the RD Session Host, Lync 2013 starts but the pairing process with the Lync VDI Plugin never ends. The Lync status bar shows no red "x" or green check, it just keeps on trying and if you click it it says something like "Lync is trying to use your local audio and video devices". The Lync settings for Audio Devices => "Speaker" shows "Remote Audio" and the same for "microphone". We tried the troubleshooting instructions here with no success.

Some things to have in mind:
- This happens only with Windows 7 on local PCs. When we connect to the Session Host with a Windows 8 local PC, the Lync VDI pairing process works just fine!! (green check on the status bar). The Polycom phone is instantly recognized and audio calls are smooth. This tells us that our servers configuration should be correct.
- The local PCs connect through the Web Access server's web interface, in other words through the Connection Broker.

Please, your help will be greatly appreciated. As far as we know Windows 7 SP1 is supported when using a Lync phone on virtual sessions.

Regards,

Mc

Hello,

We need to email notify all the on-prem Lync users, but do not have any Lync user distribution group. Is there any way to achieve this? Thanks

Jim

I am confused about one thing in particular while trying to deploy Lync Server 2013.  I have a "basic" environment of 1x FE, 1x Edge, 1x Reverse Proxy.  Internal domain is "contoso.net", external is "contoso.com". 

Externally, I have a public UCC with the same DNS names (meet.contoso.com, dialin.contoso.com, etc) pointing towards the Reverse Proxy.  External DNS records allow me secure access and I can connect to the domains externally without problems.

I have an Enterprise CA certificate assigned to my FE server.  Internally, I have meet.contoso.com, dialin.contoso.com, records pointing to my FE server.  They all receive a certificate error as my Enterprise cert cannot authoratively secure the"contoso.com" domains.  Is there a way to apply my Public CA to my internal connections to my FE server so that those connections can be appropriately secured?

I've reviewed all the Lync 2013 VDI documentation, and understand that the target RDS shows as Server 2008 R2, though found a great video fromDesmond Lee on Lync 2013 VDI, and it looks as if Server 2012 is supported. It's been some time, though does anyone know if Server 2012 R2 is supported on the RDS for the VMs?

Thanks,

Christian

Christian Frank

MS support has confirmed a bug in SfB that prevents proper normalization and matching on transfers from Exchange Auto Attendants.  Still working the case but wanted to warn others using Sip trunks so they hopefully avoid jumping into this problem.

If you have Exchange auto attendants (ours are Exchange 2013) and use menu navigation to transfer to SfB users and/or response groups, the SfB front end doesn't properly normalize and match numbers.  This causes calls that previously were matched and properly routed internally under Lync 2013 server to instead be passed back out to the sip trunk provider (that is, assuming you have a route set up for either Site or Global voice policies - if you only have user policies and don't have a user policy assigned to your ExUM contact for the AA, the transfer will just fail altogether with the "blind" transfer event log error).

Assuming that your users have publicly routable DIDs, then having a Global or Site voice policy with a route will allow AA transfers to such users to succeed, since the number will pass back out to the sip trunk provider and return right back to SfB and get routed (the normalization bug only appears to hit calls from AAs).

If however, like us, your response groups use fake numbers that only route internally (+12345556789 for example), these transfers will still fail because the sip trunk provider won't recognize the number and will 404 the call.

We are still working with support on figuring out:

1) a workaround for the RG issue - granting a voice policy and/or dial plan to the ExUM contact and RG object does not help

2) what it is that causes the SfB front end to behave differently than Lync 2013 frontends and fail to normalize and thus match the internal numbers

Will update as we learn more.

I have been trying to resolve an issue for a user on Windows 7 x64, who gets the dreaded White Screen when trying to join a Lync session.  I have looked around this forum, and keep seeing

Delete this key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\ActiveX Compatibility\{00000000-0000-0000-0000-000000000000} .  That key does not exist on his machine.  

I have updated his video card drivers from HP.  Resetting IE to defaults worked once, but the second time, it would not work.  Even going back in and resetting IE again did not work.

He has Office 2007 if that matters.

Any help is appreciated.

Hey!

We recently updated our Lync 2013 Servers to Skype For Business Server 2015, after that the monitoring from SCOM stopped working. So I was looking for the new Skype For Business Management Pack but I can't seem to find it.

The only information I find about it, is this:

"

System Center Operations Manager is recommended.  We recommend that you monitor the health of your Skype for Business Server deployment to help ensure service availability for end-users. You can use the System Center Operations Manager Management Pack for Skype for Business that is available as a free download from Microsoft. With the Skype for Business Management Pack, you can proactively get real-time alerts when issues occur, run synthetic transactions to test end-to-end Skype for Business functionality, get reports for service availability, and so on.  This helps you to proactively respond to issues with your deployment before end-users experience them.

"

I have searched all around Microsoft Download Center, but I can't seem to find it.

Have somebody else located it, or maybe have some information about the release of it?

Thank you for your time!

I'm in the middle of a Lync 2013 to Skype 2015 migration, doing this side by side  rather than the in place upgrade method. There is next to no information available for this method, so it's a combination of my own knowledge/experience along with some resources on 2010 > 2013 migration, and pool migration within 2013.

I've stood up the S4B 2015 server and added it to the topology, have configured monitoring & archiving, migrated some pilot users, moved across some trusted applications (Exchange OAuth, IM within OWA, Polycom) and the majority is working well. My internal SRV for lync is still pointed at the 2013 servers, and I am still running the 2013 edge server.

I am however seeing an issue with archiving. The 2015 pool (standard) is configured with a collocated archiving store which is defined in the topology. At present all archiving, including for users now on the Skype pool, is being logged to the Lync 2013 archiving store. Monitoring however is split as I would have expected, 2015 to 2015 monitoring DB and 2013 to 2013 monitoring DB. Is this to be expected since both pools are within the same site? At what point and how can I go about migrating this properly, such that 2015 users are archived to the 2015 archiving database? Will this simply happen once I have migrated all users and removed archiving/monitoring from 2013? Is it in some way tied to the "login" server, i.e. will happen once I point the SRV at the S4B front end? Perhaps tied to edge server version a reason I can't even fathom?

Thanks for any insight offered.

Hi all, we have two datacenters each with their own SfB pool and edge pool.

Currently our SRV records point to sipeast.domain.com and sipwest.domain.com

We do have sip.domain.com on our cert, but I realized that it does not actually exist in DNS, nor is it referenced by any SRV records.  Our CX phones work just fine in this configuration.  As our cert renewal is coming due, I’m trying to figure out if I need to keep the sip.domain.com name on it.

How about in the same situation, but with multiple sip domains?  Do we need to have sip.domain2.com, sip.domain3.com etc on the cert?

Thanks!

I follow Lync 2013 step to install.

Why Skype for business step cannot complete.

Experts,

IN Lync Server 2013 Multitenant Hosting Pack, do i have to have reverse proxy for front-end servers ? or all connections handled by edge?

Microsoft say

1.1   Lync Server Multitenant Hosting Pack Server Roles

Edge Servers act as the first point of contact for requests coming from clients, federated traffic, and media in a hosted deployment.

In a Lync Server Multitenant Hosting Pack deployment, incoming requests from tenant users go through a proxy on the Edge Servers and are redirected to the appropriate Front End pool.

Ahmad Samir | MCSA 2003, MCSE 2012 Private Cloud | MCTS: SCOM 2007, Lync 2010, 2013, Exchange 2010, Server Virtualization, Microsoft Azure.

If the user want to test the on-premise and enable enterprise voice with Exchange UM online.

How to minimize the effort to Lync online user? Dir Sync and ADFS server is running for Office 365.  

If I point the Lync discover and sip.domain.com srv record to lync on-premise  , there have down time on Lync online user?

They want to separate the Lync on-premise with lync online and no impact to Lync online users with parallel run on lync on-promise. 

I have to test the edge server is running normal before point to DNS back to on-primise server?

i can't find many information about this hybrid mode reference.

Thanks.

Hello

I have isssu during lync 2013 installation

An error occurred while applying SQL script for the feature RtcDatabaseStore. For details, see the log file 'C:\Users\yer.EGY\AppData\Local\Temp\2\Create-RtcDatabaseStore-y-lync01.egy.net_rtclocal-[2015_05_30][18_06_51].log'

****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.RtcDatabase'****
Initializing DbSetupBase
Parsing parameters...
Found Parameter: SqlServer Value y-lync01.egy.net\rtclocal.
Found Parameter: SqlFilePath Value C:\Program Files\Common Files\Microsoft Lync Server 2013\DbSetup.
Found Parameter: Serveracct Value RTC Component Local Group;RTC Server Local Group.
Found Parameter: Adminacct Value RTC Local Administrators.
Found Parameter: Roacct Value RTC Local Read-only Administrators.
Found Parameter: DbPath Value C:\CsData\RtcDatabaseStore\rtclocal\DbPath.
Found Parameter: LogPath Value C:\CsData\RtcDatabaseStore\rtclocal\LogPath.
Found Parameter: DynDbPath Value C:\CsData\RtcDatabaseStore\rtclocal\DynDbPath.
Found Parameter: DynLogPath Value C:\CsData\RtcDatabaseStore\rtclocal\DynLogPath.
Found Parameter: Role Value se.
Trying to connect to Sql Server y-lync01.egy.net\rtclocal. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 2100.
Sql version is acceptable.
Validating parameters...
DbName rtc validated.
SqlFilePath C:\Program Files\Common Files\Microsoft Lync Server 2013\DbSetup validated.
DbFileBase rtc validated.
DbPath C:\CsData\RtcDatabaseStore\rtclocal\DbPath validated.
Effective database Path: \\y-lync01.egy.net\C$\CsData\RtcDatabaseStore\rtclocal\DbPath.
LogPath C:\CsData\RtcDatabaseStore\rtclocal\LogPath validated.
Effective Log Path: \\y-lync01.egy.net\C$\CsData\RtcDatabaseStore\rtclocal\LogPath.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.RtcDynDatabase'****
Initializing DbSetupBase
Parsing parameters...
Found Parameter: SqlServer Value y-lync01.egy.net\rtclocal.
Found Parameter: SqlFilePath Value C:\Program Files\Common Files\Microsoft Lync Server 2013\DbSetup.
Found Parameter: Serveracct Value RTC Component Local Group;RTC Server Local Group.
Found Parameter: Adminacct Value RTC Local Administrators.
Found Parameter: Roacct Value RTC Local Read-only Administrators.
Found Parameter: DbPath Value C:\CsData\RtcDatabaseStore\rtclocal\DbPath.
Found Parameter: LogPath Value C:\CsData\RtcDatabaseStore\rtclocal\LogPath.
Found Parameter: DynDbPath Value C:\CsData\RtcDatabaseStore\rtclocal\DynDbPath.
Found Parameter: DynLogPath Value C:\CsData\RtcDatabaseStore\rtclocal\DynLogPath.
Found Parameter: Role Value se.
Trying to connect to Sql Server y-lync01.egy.net\rtclocal. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 2100.
Sql version is acceptable.
Validating parameters...
DbName rtcdyn validated.
SqlFilePath C:\Program Files\Common Files\Microsoft Lync Server 2013\DbSetup validated.
DbFileBase rtcdyn validated.
DbPath C:\CsData\RtcDatabaseStore\rtclocal\DbPath validated.
Effective database Path: \\y-lync01.egy.net\C$\CsData\RtcDatabaseStore\rtclocal\DbPath.
LogPath C:\CsData\RtcDatabaseStore\rtclocal\LogPath validated.
Effective Log Path: \\y-lync01.egy.net\C$\CsData\RtcDatabaseStore\rtclocal\LogPath.
Checking state for database rtc.
Checking state for database rtc.
RtcDyn db state is: DbState_DoesNotExist
Dyn Data Path = C:\CsData\RtcDatabaseStore\rtclocal\DynDbPath, Dyn Log Path = C:\CsData\RtcDatabaseStore\rtclocal\DynLogPath.
Creating database rtcdyn from scratch. Data File Path = C:\CsData\RtcDatabaseStore\rtclocal\DynDbPath, Log File Path= C:\CsData\RtcDatabaseStore\rtclocal\DynLogPath.
Clean installing database rtcdyn.
Setting the database rtcdyn to restricted mode.
Database rtcdyn set to mode Restricted.
Setting database options.
Creating objects from dbcommon.sql.
Creating database objects.
Executing Types.sql...
Executing roles.sql in rtcdyn...
Executing dbrtcdyn.sql...
Reindexing...
Re-indexing table ActiveConference.
Updating statistics for table ActiveConference.
Re-indexing table ActiveMcu.
Updating statistics for table ActiveMcu.
Re-indexing table CallNotificationEvents.
Updating statistics for table CallNotificationEvents.
Re-indexing table CategorySubscription.
Updating statistics for table CategorySubscription.
Re-indexing table DbConfigDateTime.
Updating statistics for table DbConfigDateTime.
Re-indexing table DbConfigInt.
Updating statistics for table DbConfigInt.
Re-indexing table DbErrorMessage.
Updating statistics for table DbErrorMessage.
Re-indexing table DeliveryContext.
Updating statistics for table DeliveryContext.
Re-indexing table Endpoint.
Updating statistics for table Endpoint.
Re-indexing table FrontEnd.
Updating statistics for table FrontEnd.
Re-indexing table HomedResourceDynamic.
Updating statistics for table HomedResourceDynamic.
Re-indexing table Mcu.
Updating statistics for table Mcu.
Re-indexing table McuHealth.
Updating statistics for table McuHealth.
Re-indexing table McuPublication.
Updating statistics for table McuPublication.
Re-indexing table NotifyPipeUri.
Updating statistics for table NotifyPipeUri.
Re-indexing table Participant.
Updating statistics for table Participant.
Re-indexing table ParticipantMcuSession.
Updating statistics for table ParticipantMcuSession.
Re-indexing table ParticipantSignalingSession.
Updating statistics for table ParticipantSignalingSession.
Re-indexing table ParticipantSubscriptionSession.
Updating statistics for table ParticipantSubscriptionSession.
Re-indexing table PublishedInstance.
Updating statistics for table PublishedInstance.
Re-indexing table Registrar.
Updating statistics for table Registrar.
Re-indexing table RegistrarEndpoint.
Updating statistics for table RegistrarEndpoint.
Re-indexing table RemoteDeliveryContext.
Updating statistics for table RemoteDeliveryContext.
Re-indexing table RemotePublisher.
Updating statistics for table RemotePublisher.
Re-indexing table RemoteSelfDeliveryContext.
Updating statistics for table RemoteSelfDeliveryContext.
Re-indexing table RemoteSelfSubChangeCategoryFilter.
Updating statistics for table RemoteSelfSubChangeCategoryFilter.
Re-indexing table RemoteSelfSubExistsCategoryFilter.
Updating statistics for table RemoteSelfSubExistsCategoryFilter.
Re-indexing table RemoteSelfSubOutputCategoryFilter.
Updating statistics for table RemoteSelfSubOutputCategoryFilter.
Re-indexing table RemoteSubscriber.
Updating statistics for table RemoteSubscriber.
Re-indexing table ReplicatedEndpoints.
Updating statistics for table ReplicatedEndpoints.
Re-indexing table SelfSubscription.
Updating statistics for table SelfSubscription.
Re-indexing table SprocDef.
Updating statistics for table SprocDef.
Re-indexing table SprocExecuteError.
Updating statistics for table SprocExecuteError.
Re-indexing table SubscriptionDynamic.
Updating statistics for table SubscriptionDynamic.
Re-indexing table SubscriptionStatic.
Updating statistics for table SubscriptionStatic.
Re-indexing table Task.
Updating statistics for table Task.
Re-indexing table UscDownNotifiedRegistrarEndpoint.
Updating statistics for table UscDownNotifiedRegistrarEndpoint.
Updating database roles.
Setting owner for database rtcdyn to sa.
Dropping Login [Y-LYNC01\RTC Component Local Group].
Creating login Y-LYNC01\RTC Component Local Group.
Creating user Y-LYNC01\RTC Component Local Group.
Creating Schema Y-LYNC01\RTC Component Local Group.
Dropping Login [Y-LYNC01\RTC Local Administrators].
Creating login Y-LYNC01\RTC Local Administrators.
Creating user Y-LYNC01\RTC Local Administrators.
Creating Schema Y-LYNC01\RTC Local Administrators.
Dropping Login [Y-LYNC01\RTC Server Local Group].
Creating login Y-LYNC01\RTC Server Local Group.
Creating user Y-LYNC01\RTC Server Local Group.
Creating Schema Y-LYNC01\RTC Server Local Group.
Adding account Y-LYNC01\RTC Component Local Group to role ServerRole.
Adding account Y-LYNC01\RTC Server Local Group to role ServerRole.
Adding account Y-LYNC01\RTC Component Local Group to role PublisherRole.
Adding account Y-LYNC01\RTC Server Local Group to role PublisherRole.
Adding account Y-LYNC01\RTC Component Local Group to role ConsumerRole.
Adding account Y-LYNC01\RTC Server Local Group to role ConsumerRole.
Adding account Y-LYNC01\RTC Component Local Group to role ReplicatorRole.
Adding account Y-LYNC01\RTC Server Local Group to role ReplicatorRole.
Adding account Y-LYNC01\RTC Local Administrators to role AdminRole.
Updating database version.
Setting the database rtcdyn to multi user mode.
Database rtcdyn is set to multi user mode.
Checking state for database rtc.
State of database rtc is detached.
Attaching database rtc from Data Path \\y-lync01.egy.net\C$\CsData\RtcDatabaseStore\rtclocal\DbPath, Log Path \\y-lync01.egy.net\C$\CsData\RtcDatabaseStore\rtclocal\LogPath.
The operation failed because of missing file '\\y-lync01.egy.net\C$\CsData\RtcDatabaseStore\rtclocal\DbPath\rtc.mdf'
Attaching database failed because one of the files not found. The database will be created.
State of database rtc is DbState_DoesNotExist.
RtcDyn db state is: DbState_UpToDate
Database rtcdyn set to mode Restricted.
Dyn Data Path = C:\CsData\RtcDatabaseStore\rtclocal\DynDbPath, Dyn Log Path = C:\CsData\RtcDatabaseStore\rtclocal\DynLogPath.
Database rtcdyn set to mode Multiple.
Creating database rtcdyn from scratch. Data File Path = C:\CsData\RtcDatabaseStore\rtclocal\DynDbPath, Log File Path= C:\CsData\RtcDatabaseStore\rtclocal\DynLogPath.
Setting the database rtcdyn to single user mode.
Database rtcdyn set to mode Single.
Dropping Database rtcdyn.
Clean installing database rtcdyn.
Setting the database rtcdyn to restricted mode.
Database rtcdyn set to mode Restricted.
Setting database options.
User does not have permission to alter database 'rtcdyn', the database does not exist, or the database is not in a state that allows access checks.
ALTER DATABASE statement failed.

MCP MCSA MCSE MCT MCTS CCNA

Experts,

I just downloaded the ISO from microsoft volume license.

But how i can know it's LHP V1 or LHP V2 ?

SW_DVD5_Lync_Server_2013_English_Hosting_Pack_MLF_X19-04580.ISO

LSHP-E-8308.315a

Ahmad Samir | MCSA 2003, MCSE 2012 Private Cloud | MCTS: SCOM 2007, Lync 2010, 2013, Exchange 2010, Server Virtualization, Microsoft Azure.

Hi

I need to know about local configuration store doing exactly ?

MCP MCSA MCSE MCT MCTS CCNA

I'm trying to change forwarding settings for new users with SEFAUtil. However, it doesn't work for users who never logged in before to their account using Lync client. After they have logged in, the SEFAUtil works as it should. The exception from SEFAUtil is:

System.NullReferenceException: Object reference not set to an instance of an object.   at SEFAUtil.RoutingPreamble.AddFlag(String flag)   at SEFAUtil.RoutingPreamble.set_EnableCF(Boolean value)   at SEFAUtil.SefaTool.Execute()

Is there a way how to prevent this or how to simulate the first login?

Thanks