Hi All,
We have deployed lync 2013 mobility with citrix netscaler.
We are having issue with the some of the users are not able to sign in with lync mobile 2013 with android, If we try to access other user account with same device it is working fine.
I have verified lync certificate, DNS configuration and we have default policy for mobility enabled for all users.
I am getting unknown error with the user having issue.
Below is the client logs for review.
Please suggest what could be the cause for that user.
--------- beginning of /dev/log/system
05-13 13:30:26.378 14791 14791 E ActivityThread: Performing stop of activity that is not resumed: {com.microsoft.office.lync15/com.microsoft.office.lync.ui.login.SigninActivity}
05-13 13:30:26.378 14791 14791 E ActivityThread: java.lang.RuntimeException: Performing stop of activity that is not resumed: {com.microsoft.office.lync15/com.microsoft.office.lync.ui.login.SigninActivity}
05-13 13:30:26.378 14791 14791 E ActivityThread:
at android.app.ActivityThread.performStopActivityInner(ActivityThread.java:3228)
05-13 13:30:26.378 14791 14791 E ActivityThread:
at android.app.ActivityThread.handleStopActivity(ActivityThread.java:3315)
05-13 13:30:26.378 14791 14791 E ActivityThread:
at android.app.ActivityThread.access$1100(ActivityThread.java:139)
05-13 13:30:26.378 14791 14791 E ActivityThread:
at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1237)
05-13 13:30:26.378 14791 14791 E ActivityThread:
at android.os.Handler.dispatchMessage(Handler.java:102)
05-13 13:30:26.378 14791 14791 E ActivityThread:
at android.os.Looper.loop(Looper.java:136)
05-13 13:30:26.378 14791 14791 E ActivityThread:
at android.app.ActivityThread.main(ActivityThread.java:5102)
05-13 13:30:26.378 14791 14791 E ActivityThread:
at java.lang.reflect.Method.invokeNative(Native Method)
05-13 13:30:26.378 14791 14791 E ActivityThread:
at java.lang.reflect.Method.invoke(Method.java:515)
05-13 13:30:26.378 14791 14791 E ActivityThread:
at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:785)
05-13 13:30:26.378 14791 14791 E ActivityThread:
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:601)
05-13 13:30:26.378 14791 14791 E ActivityThread:
at dalvik.system.NativeStart.main(Native Method)
--------- beginning of /dev/log/main
05-13 13:35:13.974 14791 14889 W DefaultRequestDirector: Authentication error: Unable to respond to any of these challenges: {}
05-13 13:35:18.979 14791 14791 D e : bool
05-13 13:35:18.982 14791 14791 D e : bool
Device Information
BUILD VERSION : 4.4.2
HARDWARE : qcom
CPU MAX FREQ : 1190MHz
BACK FACING CAMERA SPEC
Supported Preview Size : 1280X720, 864X480, 800X480, 768X432, 720X480, 640X480, 576X432, 480X320, 384X288, 352X288, 320X240, 240X160, 176X144
Supported Picture Size : 2592X1944, 2592X1456, 2048X1536, 1920X1080, 1600X1200, 1280X960, 1280X768, 1280X720, 1024X768, 800X600, 800X480, 720X480, 640X480
Supported Video Size : 1280X720, 864X480, 800X480, 720X480, 640X480, 480X320, 352X288, 320X240, 176X144
FRONT FACING CAMERA SPEC
Supported Preview Size : 1280X720, 864X480, 800X480, 768X432, 720X480, 640X480, 576X432, 480X320, 384X288, 352X288, 320X240, 240X160, 176X144
Supported Picture Size : 1280X960, 1280X768, 1280X720, 1024X768, 800X600, 800X480, 720X480, 640X480
Supported Video Size : 1280X720, 864X480, 800X480, 720X480, 640X480, 480X320, 352X288, 320X240, 176X144
DISPLAY DENSITY : 320 dpi--------- beginning of /dev/log/main
05-13 13:35:33.692 14791 14791 D SigninActivity: onResume()
05-13 13:35:37.965 14791 14791 I LyncPerformance: PerfBegin|2-12:Signin - Started|1399968337965
05-13 13:35:37.984 14791 14791 I LYNC : INFO APPLICATION .\capplication.cpp/1824:Initialized the sign in BRB logger
05-13 13:35:37.984 14791 14791 I LYNC : INFO APPLICATION .\cucwaappsession.cpp/434:SignIn. signInAsUserState=2, actualState=0
05-13 13:35:37.985 14791 14791 I LYNC : INFO APPLICATION .\cucwaappsession.cpp/1234:Updating URLs. For Ucwa: discoveredFqdn=https://lyncext.example.com, applicationsRelativeUrl=/ucwa/v1/applications, configuredInternal=https://lyncent.example.com,
configuredExternal=https://lyncedge.example.com, loc=1, auto-discovery=1
05-13 13:35:37.985 14791 14791 I LYNC : INFO APPLICATION .\cucwaappsession.cpp/975:CUcwaAppSession canceling all requests
05-13 13:35:37.985 14791 14791 I LYNC : INFO APPLICATION .\cucwaappsession.cpp/718:CUcwaAppSession::sendCreateApplicationRequest called
05-13 13:35:37.985 14791 14791 I LYNC : INFO TRANSPORT E:\LcsSource\icomo\main\src\dev\lyncmobile/ucmp/transport/ucwa/public/CUcwaSession.h/66:Updating app instance URL from ->
05-13 13:35:37.986 14791 14791 I LYNC : INFO APPLICATION .\cucwaappsession.cpp/1234:Updating URLs. For Ucwa: discoveredFqdn=https://lyncext.example.com, applicationsRelativeUrl=/ucwa/v1/applications, configuredInternal=https://lyncent.example.com,
configuredExternal=https://lyncedge.example.com, loc=1, auto-discovery=1
05-13 13:35:37.986 14791 14791 I LYNC : INFO TRANSPORT .\cucwasession.cpp/373:App instance URL is empty(/ucwa/v1/applications)
05-13 13:35:37.986 14791 14791 I LYNC : INFO TRANSPORT .\cmetadatamanager.cpp/403:Received a request to get the meta data of type 0 for url https://lyncext.example.com/ucwa/v1/applications
05-13 13:35:37.986 14791 14791 I LYNC : INFO TRANSPORT .\cmetadatamanager.cpp/461:Sending Unauthenticated get to get the web-ticket url
05-13 13:35:37.986 14791 14791 V HttpConnection: get native 1652754976 httpCallback com.microsoft.office.lync.platform.HttpConnectionNativeCallback$1@428f4cc8
05-13 13:35:37.987 14791 14791 I LYNC : INFO TRANSPORT .\ccredentialmanager.cpp/176:getSpecificCredential for serviceId(4) returning: credType (1) signInName () domain () username () password.empty() (1) certificate.isValid() (0) privateKey.empty()
(1) compatibleServiceIds(4)
05-13 13:35:37.987 14791 14791 I HttpConnection: originalurl is https://lyncext.example.com/ucwa/v1/applications method Get
05-13 13:35:37.987 14791 14791 I HttpConnection: decodedurl is https://lyncext.example.com/ucwa/v1/applications
05-13 13:35:37.991 14791 14791 I LYNC : INFO TRANSPORT .\transportutilityfunctions.cpp/634:<SentRequest>
05-13 13:35:37.991 14791 14791 I LYNC : GET https://lyncext.example.com/ucwa/v1/applications
05-13 13:35:37.991 14791 14791 I LYNC : Request Id: 0x61d8f248
05-13 13:35:37.991 14791 14791 I LYNC : HttpHeader:Accept
05-13 13:35:37.991 14791 14791 I LYNC : HttpHeader:X-MS-WebTicket xxxxxxxxxx
05-13 13:35:37.991 14791 14791 I LYNC :
05-13 13:35:37.991 14791 14791 I LYNC :
05-13 13:35:37.991 14791 14791 I LYNC : </SentRequest>
05-13 13:35:37.991 14791 14791 V HttpConnection: post request: https://lyncext.example.com/ucwa/v1/applications
05-13 13:35:37.991 14791 14791 I LYNC : INFO TRANSPORT .\cauthenticationresolver.cpp/109:Waiting on Meta Data from https://lyncext.example.com/ucwa/v1/applications
05-13 13:35:37.992 14791 14791 I LYNC : INFO APPLICATION .\ctransportrequestretrialqueue.cpp/385:Submitting new req. POST-Application(0x628b54a0); Timeout timer started
05-13 13:35:37.992 14791 14791 I LYNC : INFO APPLICATION .\cucwaappsession.cpp/998:CUcwaAppSession::setNewActualState() state=2
05-13 13:35:37.992 14791 14888 V HttpConnection: send request: https://lyncext.example.com/ucwa/v1/applications
05-13 13:35:37.992 14791 14888 I HttpEngine: AutoRedirect true for https://lyncext.example.com/ucwa/v1/applications and setting it to FALSE for manual handling
05-13 13:35:37.992 14791 14888 V HttpEngine: Executing request with https://lyncext.example.com/ucwa/v1/applications Connection pool count is 3
05-13 13:35:37.994 14791 14791 I LYNC : INFO APPLICATION .\capplication.cpp/1858:CUcwaAppSession::signIn() succeeded
05-13 13:35:38.017 14791 14791 I UcClientStateManager: New UI State: ActualState = IsSigningIn DesiredState = BeSignedIn DataAvailable = false New state=class com.microsoft.office.lync.ui.login.SigningInActivity
05-13 13:35:38.028 14791 14791 V LyncActivity: finish being called for com.microsoft.office.lync.ui.login.SigninActivity
05-13 13:35:38.076 14791 14791 D SigninActivity: onPause()
05-13 13:35:38.085 14791 14791 D SigningInActivity: onCreate()
05-13 13:35:38.085 14791 14791 V ActivityMonitor: Activity Create: com.microsoft.office.lync.ui.login.SigningInActivity
05-13 13:35:38.088 14791 14791 W AccessibilityViewFactory: Failed to find class for view RelativeLayout
05-13 13:35:38.127 14791 14791 D SigningInActivity: onStart()
05-13 13:35:38.127 14791 14791 V ActivityMonitor: Activity Start: com.microsoft.office.lync.ui.login.SigningInActivity
05-13 13:35:38.127 14791 14791 D SigningInActivity: onResume()
05-13 13:35:38.402 14791 14888 W DefaultRequestDirector: Authentication error: Unable to respond to any of these challenges: {}
05-13 13:35:38.402 14791 14888 V HttpConnection: got Response: https://lyncext.example.com/ucwa/v1/applications callback com.microsoft.office.lync.platform.HttpConnectionNativeCallback$1@428f4cc8
05-13 13:35:38.402 14791 14888 V HttpConnection: got Response: https://lyncext.example.com/ucwa/v1/applications statusCode: 401 callback com.microsoft.office.lync.platform.HttpConnectionNativeCallback$1@428f4cc8
05-13 13:35:38.403 14791 14791 V HttpConnectionNativeCallback: exception none statusCode 401
05-13 13:35:38.403 14791 14791 I LYNC : INFO TRANSPORT .\chttprequestprocessor.cpp/173:Received response of request() with status = 0x0
05-13 13:35:38.404 14791 14791 I LYNC : INFO TRANSPORT .\transportutilityfunctions.cpp/928:<ReceivedResponse>
05-13 13:35:38.404 14791 14791 I LYNC : GET https://lyncext.example.com/ucwa/v1/applications
05-13 13:35:38.404 14791 14791 I LYNC : Request Id: 0x61d8f248
05-13 13:35:38.404 14791 14791 I LYNC : HttpHeader:Content-Length 1293
05-13 13:35:38.404 14791 14791 I LYNC : HttpHeader:Content-Type text/html
05-13 13:35:38.404 14791 14791 I LYNC : HttpHeader:Date Tue, 13 May 2014 08:05:35 GMT
05-13 13:35:38.404 14791 14791 I LYNC : HttpHeader:Server Microsoft-IIS/7.5
05-13 13:35:38.404 14791 14791 I LYNC : HttpHeader:StatusCode 401
05-13 13:35:38.404 14791 14791 I LYNC : HttpHeader:X-MS-Server-Fqdn SRV01LYNCFE002.example.com
05-13 13:35:38.404 14791 14791 I LYNC : HttpHeader:X-MS-WebTicketSupported cwt,saml
05-13 13:35:38.404 14791 14791 I LYNC : HttpHeader:X-MS-WebTicketURL https://lyncext.example.com/WebTicket/WebTicketService.svc
05-13 13:35:38.404 14791 14791 I LYNC : HttpHeader:X-Powered-By ASP.NET
05-13 13:35:38.404 14791 14791 I LYNC :
05-13 13:35:38.404 14791 14791 I LYNC : <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
05-13 13:35:38.404 14791 14791 I LYNC : <html xmlns="http://www.w3.org/1999/xhtml">
05-13 13:35:38.404 14791 14791 I LYNC : <head>
05-13 13:35:38.404 14791 14791 I LYNC : <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>
05-13 13:35:38.404 14791 14791 I LYNC : <title>401 - Unauthorized: Access is denied due to invalid credentials.</title>
05-13 13:35:38.404 14791 14791 I LYNC : <style type="text/css">
05-13 13:35:38.404 14791 14791 I LYNC : <!--
05-13 13:35:38.404 14791 14791 I LYNC : body{margin:0;font-size:.7em;font-family:Verdana, Arial, Helvetica, sans-serif;background:#EEEEEE;}
05-13 13:35:38.404 14791 14791 I LYNC : fieldset{padding:0 15px 10px 15px;}
05-13 13:35:38.404 14791 14791 I LYNC : h1{font-size:2.4em;margin:0;color:#FFF;}
05-13 13:35:38.404 14791 14791 I LYNC : h2{font-size:1.7em;margin:0;color:#CC0000;}
05-13 13:35:38.404 14791 14791 I LYNC : h3{font-size:1.2em;margin:10px 0 0 0;color:#000000;}
05-13 13:35:38.404 14791 14791 I LYNC : #header{width:96%;margin:0 0 0 0;padding:6px 2% 6px 2%;font-family:"trebuchet MS", Verdana, sans-serif;color:#FFF;
05-13 13:35:38.404 14791 14791 I LYNC : background-color:#555555;}
05-13 13:35:38.404 14791 14791 I LYNC : #content{margin:0 0 0 2%;;}
05-13 13:35:38.404 14791 14791 I LYNC : .content-container{background:#FFF;width:96%;margin-top:8px;padding:10px;;}
05-13 13:35:38.404 14791 14791 I LYNC : -->
05-13 13:35:38.404 14791 14791 I LYNC : </style>
05-13 13:35:38.404 14791 14791 I LYNC : </head>
05-13 13:35:38.404 14791 14791 I LYNC : <body>
05-13 13:35:38.404 14791 14791 I LYNC : <div id="header"><h1>Server Error</h1></div>
05-13 13:35:38.404 14791 14791 I LYNC : <div id="content">
05-13 13:35:38.404 14791 14791 I LYNC : <div class="content-container"><fieldset>
05-13 13:35:38.404 14791 14791 I LYNC : <h2>401 - Unauthorized: Access is denied due to invalid credentials.</h2>
05-13 13:35:38.404 14791 14791 I LYNC : <h3>You do not have permission to view this directory or page using the credentials that you supplied.</h3>
05-13 13:35:38.404 14791 14791 I LYNC : </fieldset></div>
05-13 13:35:38.404 14791 14791 I LYNC : </div>
05-13 13:35:38.404 14791 14791 I LYNC : </body>
05-13 13:35:38.404 14791 14791 I LYNC : </html>
05-13 13:35:38.404 14791 14791 I LYNC :
05-13 13:35:38.404 14791 14791 I LYNC : </ReceivedResponse>
05-13 13:35:38.404 14791 14791 I LYNC : INFO TRANSPORT .\chttprequestprocessor.cpp/266:Sending event to main thread for request(0x61d8f248)
05-13 13:35:38.404 14791 14791 I LYNC : INFO TRANSPORT .\cmetadatamanager.cpp/575:Received response for meta data request of type 60 with status 0
05-13 13:35:38.404 14791 14791 I LYNC : INFO TRANSPORT .\cmetadatamanager.cpp/645:Base service url constructed from unauth-get-response is https://lyncext.example.com/ucwa/v1/applications
05-13 13:35:38.405 14791 14791 I LYNC : INFO TRANSPORT .\cmetadatamanager.cpp/693:Added a binding based on the unauth-get response
05-13 13:35:38.405 14791 14791 I LYNC : INFO TRANSPORT .\cauthenticationresolver.cpp/208:MetaData retrieval for url https://lyncext.example.com/ucwa/v1/applications completed with status 0
05-13 13:35:38.405 14791 14791 I LYNC : INFO TRANSPORT .\cauthenticationresolver.cpp/238:Deleting 1 pended Meta data requests for url https://lyncext.example.com/ucwa/v1/applications
05-13 13:35:38.405 14791 14791 I LYNC : INFO TRANSPORT .\cmetadatamanager.cpp/403:Received a request to get the meta data of type 0 for url https://lyncext.example.com/ucwa/v1/applications
05-13 13:35:38.405 14791 14791 I LYNC : INFO TRANSPORT .\cauthenticationresolver.cpp/316:Executing request after meta data successfully retrieved
05-13 13:35:38.405 14791 14791 I LYNC : INFO TRANSPORT .\cmetadatamanager.cpp/403:Received a request to get the meta data of type 0 for url https://lyncext.example.com/ucwa/v1/applications
05-13 13:35:38.405 14791 14791 I LYNC : INFO TRANSPORT .\ccredentialmanager.cpp/176:getSpecificCredential for serviceId(1) returning: credType (1) signInName (abc@example.com) domain (example) username (abc) password.empty() (0) certificate.isValid()
(0) privateKey.empty() (1) compatibleServiceIds(1)
05-13 13:35:38.406 14791 14791 I LYNC : INFO TRANSPORT .\cwebticketsession.cpp/447:return the cached web-ticket token
05-13 13:35:38.406 14791 14791 I LYNC : INFO TRANSPORT .\cbindingtransformationfactory.cpp/379:Using endpoint address https://lyncext.example.com/ucwa/v1/applications as the server address
05-13 13:35:38.406 14791 14791 V HttpConnection: get native 1652754976 httpCallback com.microsoft.office.lync.platform.HttpConnectionNativeCallback$1@42b4f7f0
05-13 13:35:38.406 14791 14791 I LYNC : INFO TRANSPORT .\ccredentialmanager.cpp/176:getSpecificCredential for serviceId(4) returning: credType (1) signInName () domain () username () password.empty() (1) certificate.isValid() (0) privateKey.empty()
(1) compatibleServiceIds(4)
05-13 13:35:38.410 14791 14791 I HttpConnection: originalurl is https://lyncext.example.com/ucwa/v1/applications method Post
05-13 13:35:38.410 14791 14791 I HttpConnection: decodedurl is https://lyncext.example.com/ucwa/v1/applications
05-13 13:35:38.423 14791 14791 I LYNC : INFO TRANSPORT .\transportutilityfunctions.cpp/634:<SentRequest>
05-13 13:35:38.423 14791 14791 I LYNC : POST https://lyncext.example.com/ucwa/v1/applications
05-13 13:35:38.423 14791 14791 I LYNC : Request Id: 0x628b54a0
05-13 13:35:38.423 14791 14791 I LYNC : HttpHeader:Accept application/vnd.microsoft.com.ucwa+xml
05-13 13:35:38.423 14791 14791 I LYNC : HttpHeader:Content-Type application/vnd.microsoft.com.ucwa+xml
05-13 13:35:38.423 14791 14791 I LYNC : HttpHeader:X-MS-Namespace internal
05-13 13:35:38.423 14791 14791 I LYNC : HttpHeader:X-MS-WebTicket xxxxxxxxxx
05-13 13:35:38.423 14791 14791 I LYNC :
05-13 13:35:38.423 14791 14791 I LYNC : <input xmlns="http://schemas.microsoft.com/rtc/2012/03/ucwa">
05-13 13:35:38.423 14791 14791 I LYNC : <property name="culture">en-US</property>
05-13 13:35:38.423 14791 14791 I LYNC : <property name="endpointId">Ucmp:9986d675-0000-0000-4134-e64ed61e028f;AndroidLync;8924d157-9ef2-455d-b83f-1cb40c4110ef</property>
05-13 13:35:38.423 14791 14791 I LYNC : <property name="type">Phone</property>
05-13 13:35:38.423 14791 14791 I LYNC : <property name="userAgent">AndroidLync/5.4.1106.0 (XT1033 Android 4.4.2)</property>
05-13 13:35:38.423 14791 14791 I LYNC : </input>
05-13 13:35:38.423 14791 14791 I LYNC :
05-13 13:35:38.423 14791 14791 I LYNC : </SentRequest>
05-13 13:35:38.423 14791 14791 V HttpConnection: set body- length=372
05-13 13:35:38.423 14791 14791 V HttpConnection: post request: https://lyncext.example.com/ucwa/v1/applications
05-13 13:35:38.423 14791 14889 V HttpConnection: send request: https://lyncext.example.com/ucwa/v1/applications
05-13 13:35:38.427 14791 14889 I HttpEngine: AutoRedirect true for https://lyncext.example.com/ucwa/v1/applications and setting it to FALSE for manual handling
05-13 13:35:38.427 14791 14889 V HttpEngine: Executing request with https://lyncext.example.com/ucwa/v1/applications Connection pool count is 3
05-13 13:35:38.543 14791 14791 D SigninActivity: onStop()
05-13 13:35:38.544 14791 14791 V ActivityMonitor: Activity Stop: com.microsoft.office.lync.ui.login.SigninActivity
05-13 13:35:38.544 14791 14791 D SigninActivity: onDestroy()
05-13 13:35:38.544 14791 14791 V ActivityMonitor: Activity Destroy: com.microsoft.office.lync.ui.login.SigninActivity
05-13 13:35:38.985 14791 14889 V HttpConnection: got Response: https://lyncext.example.com/ucwa/v1/applications callback com.microsoft.office.lync.platform.HttpConnectionNativeCallback$1@42b4f7f0
05-13 13:35:38.985 14791 14889 V HttpConnection: got Response: https://lyncext.example.com/ucwa/v1/applications statusCode: 404 callback com.microsoft.office.lync.platform.HttpConnectionNativeCallback$1@42b4f7f0
05-13 13:35:38.985 14791 14791 V HttpConnectionNativeCallback: exception none statusCode 404
05-13 13:35:38.986 14791 14791 I LYNC : INFO TRANSPORT .\chttprequestprocessor.cpp/173:Received response of request() with status = 0x0
05-13 13:35:38.987 14791 14791 I LYNC : INFO TRANSPORT .\transportutilityfunctions.cpp/928:<ReceivedResponse>
05-13 13:35:38.987 14791 14791 I LYNC : POST https://lyncext.example.com/ucwa/v1/applications
05-13 13:35:38.987 14791 14791 I LYNC : Request Id: 0x628b54a0
05-13 13:35:38.987 14791 14791 I LYNC : HttpHeader:Cache-Control private
05-13 13:35:38.987 14791 14791 I LYNC : HttpHeader:Content-Length 1245
05-13 13:35:38.987 14791 14791 I LYNC : HttpHeader:Content-Type text/html
05-13 13:35:38.987 14791 14791 I LYNC : HttpHeader:Date Tue, 13 May 2014 08:05:35 GMT